Help Desk Technician II

EDC Office of Education
Job Description

*****Please apply at the following link: https://www.edjoin.org/Home/JobPosting/990984*****

This recruitment will be used to form an eligibility list. The eligibility list will be active for a period of six months and will be utilized to fill current and future vacancies in this classification.

Job Purpose Statement: Under General supervision of the Director of Information Services, position is responsible for meeting the expectation of both internal and external customers in a call center environment. Primary responsibility is user support and customer service. Be present and visible in the Help Desk area and available to users requiring technical assistance. Guides the customer regarding the use of a broad range of products, offerings, and services. Provides identification, prioritization, and resolution of problems following well-defined guidelines and procedures. Performs backup of critical data files. Prepares progress reports for work performed. Operates audio-visual and related equipment; assists school personnel in setting up and operating such equipment.

This position will be supporting schools in the Camino area two days a week and will spend their remaining time at the EDCOE campus in Placerville.

Education: High school diploma or equivalent. Education at a level to demonstrate the ability to perform the duties and responsibilities as described.

Experience: One year of increasingly responsible computer applications and systems analysis experience in a help desk environment. Demonstrated competency in systems documentation. A-1 computer certification highly desirable. Experience in assisting an Audio Visual/Computer Technician carry out the duties and responsibilities of the class or experience maintaining and repairing audio visual and computer components

*****Please apply at the following link: https://www.edjoin.org/Home/JobPosting/990984*****

Contact Information

 

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